PatioHub — Refunds and cancellations

Last updated: 6 October 2026

PatioHub kits are cut and made to your exact measurements. This page explains what you get back, and when.

1. Your $250 reserve

• Before we check your measurements: cancel for any reason and we refund the full $250.
• If checking your measurements changes the kit price: you see the new price before anything is ordered. If you don't want to go ahead, we refund the full $250.
• After your measurements are checked and you've confirmed the kit: the $250 is kept as the measure fee for that work.

2. Your kit payment

• You pay for the kit after your measurements are confirmed, before it's made.
• Before manufacturing starts: cancel and we refund your kit payment in full, less the $250 measure fee.
• Once manufacturing has started: the kit is cut to your sizes and can't be resold, so we can't refund it for a change of mind. We'll still help with changes where we can.

3. Damaged, missing or faulty parts

• Check your kit when it arrives and tell us within 48 hours about anything damaged or missing in delivery. We'll replace it at no cost.
• If a part is faulty, we'll repair it, replace it or refund it, as the Australian Consumer Law requires.
• Materials also carry their manufacturer's warranty.

4. Installation

• If an installer puts up your kit, their work is under their own contract with you. Refunds for installation are between you and them.

5. How refunds are paid

• To the card or account you paid with, within 5 business days of us agreeing the refund.

Your rights under the law

Nothing in this policy limits your rights under the Australian Consumer Law.

To cancel or ask about a refund, email hello@patiohub.com.au.