PatioHub

PatioHub — Terms of Service

Last updated: 6 October 2026

These Terms of Service ("Terms") form a legal agreement between you and Outback Scaling Pty Ltd trading as PatioHub ("we", "us", "our"), an Australian company.

By using patiohub.com.au, our mobile app or our services, you agree to be bound by these Terms.

1. What PatioHub does

PatioHub sells patio and carport kits online. Our website and app let you:

  • Design a patio for your property
  • See an AI-rendered preview of that design on a photo of your real install area
  • Receive an itemised quote for your design
  • Reserve your kit price with a flat $250 deposit
  • Have your measurements checked before anything is cut
  • Take delivery of your kit, and (if you ask) be introduced to an independent installer in your area

You can use the design and render features for free. Paid services begin when you reserve your kit price.

2. Eligibility

To use PatioHub you must:

  • Be at least 18 years old
  • Be an Australian resident with a valid Australian address
  • Have legal authority to authorise improvements at the property where the patio will be installed (e.g., as homeowner, or as authorised tenant with owner's consent)

3. Your account (app users)

  • You must provide accurate, current information when you sign up.
  • You're responsible for keeping your password secure. Tell us immediately if you suspect unauthorised access.
  • One account per person. You may not share accounts.
  • We may suspend or terminate your account if you breach these Terms, attempt fraud, or abuse the service.

4. Quotes

4.1 Kit pricing

The kit price shown on the website or in the app is based on the dimensions and selections you enter and is confirmed once your measurements are checked. Any installation figure shown is an estimate only of what an independent installer typically charges for a job of that size. PatioHub does not supply installation; an installer you engage quotes and contracts with you directly.

4.2 Validity

Quotes are valid for 14 days from issue unless extended in writing. Prices may change if:

  • The on-site measurement differs from what you entered
  • You request changes to the spec
  • Material costs change between quote and manufacture (rare, but possible)

If pricing changes, we'll notify you and you can approve, adjust, or cancel without penalty.

4.3 GST

All prices include 10% GST unless stated otherwise. Tax invoices issued on payment.

5. Reservations and payment

5.1 Reserving your kit price

You reserve by paying the flat $250 reserve — by card on our website, or by invoice if you reserve another way. We'll contact you within 1 business day to confirm the details and arrange the check of your measurements.

5.2 Reserve deposit

A flat $250 reserve holds your kit price and books the check of your measurements. It is:

  • Refundable in full if you cancel before your measurements are checked
  • Retained as the measure fee if you cancel after the check but before manufacturing begins
  • Credited to your kit price if you proceed

Full payment for the kit is due before manufacturing begins (kits are custom-cut to your dimensions).

5.3 Final payment

Balance is invoiced after the final measure, payable within 7 days of invoice. Manufacturing does not start until payment is received in full.

5.4 Payment methods

We accept card payments through Stripe on our website, and bank transfer or a Stripe payment link on invoices. PatioHub never sees or stores your full card details — card payments are processed by Stripe.

6. Checking your measurements

Before any kit is manufactured, we confirm your measurements and site conditions with you — by a visit from us or an authorised installer where one is available in your area, otherwise by a guided check using your own measurements and photos.

  • The check is included in your kit price — no separate charge unless you cancel after it.
  • You must provide reasonable access, or accurate measurements and photos, of the install area.
  • If the site substantially differs from what was shown in your reserved design, we may need to re-quote.

7. Manufacturing and delivery

7.1 Lead times

Typical lead times:

  • Kit manufacture + delivery: 2–4 weeks from final payment

These are indicative. We'll give you a real ETA once your measurements are checked. Installation timing is agreed between you and your installer.

7.2 Delivery

Kits are delivered by freight to your address. Someone over 18 must be present to receive. Delivery is to a single drop-off point on your property — we do not unload to the install location unless specified.

Check your kit when it arrives and tell us within 48 hours about anything damaged or missing in delivery. We'll replace it at no cost.

7.3 Installation

PatioHub supplies the kit only. If you ask, we will introduce you to an independent installer in your area. Any installation is quoted, contracted and warranted by that installer directly with you; PatioHub is not a party to that contract.

8. AI rendering disclaimer

The AI-generated renders shown in the app are artistic visualisations, not engineering drawings. We do our best to make them accurate, but:

  • The render is for visualising design intent — the final patio is defined by the itemised quote, not the image
  • Renders may exaggerate or miss real-world site conditions
  • Colours, textures, and materials in the render may differ slightly from the actual installed product

If you have specific concerns about an aspect of the render, raise them before you reserve.

9. Warranties

9.1 Manufacturer's warranty

All materials carry the original manufacturer's warranty, which we pass on to you with your kit. Warranty terms depend on the product and your site's environment (for example, distance from the coast), and we'll give you the details for your kit.

9.2 Workmanship

Workmanship is warranted by whoever installs the kit: an installer under their own contract with you, or you on a DIY build. PatioHub warrants that the kit is supplied complete and to the confirmed specification.

9.3 Kit contents

Every kit comes with the material warranties above and with the engineering documentation for the kit as supplied.

9.4 Statutory rights

Nothing in these Terms limits your rights under the Australian Consumer Law. You are entitled to a refund or replacement for major failures and compensation for foreseeable losses.

10. Cancellation

10.1 By you

Our full Refunds and cancellations policy is at patiohub.com.au/refunds. In short:

  • Before reservation: no obligation either way
  • After reservation, before your measurements are checked: full refund of the $250
  • If the checked measurements change the price and you don't go ahead: full refund of the $250
  • After the check, before manufacturing: the $250 is retained as the measure fee; any kit payment is refunded in full
  • After manufacturing begins: non-refundable, but we'll work with you on changes where possible

10.2 By us

We may cancel an order if:

  • The site is unsafe or unsuitable for the design
  • You're materially uncontactable for 30+ days
  • The design violates local council requirements that can't be reasonably addressed
  • We discover fraud or misrepresentation

In any cancellation by us, we will refund all payments within 5 business days.

11. Your obligations

By using PatioHub you agree to:

  • Provide accurate information about your property, the install area, and yourself
  • Confirm with your local council whether your design requires a building permit — we will help if asked, but final responsibility rests with you
  • Disclose anything unusual about the install area (underground services, easements, awkward access, unique zoning)
  • Pay invoices on time
  • Treat our staff, installers, and customer service team respectfully

12. Acceptable use

You agree NOT to:

  • Use PatioHub for any unlawful purpose
  • Reverse-engineer, scrape, or copy the app or website
  • Misrepresent yourself or another person
  • Upload offensive, illegal, or copyrighted material as your site photos
  • Attempt to disrupt, hack, or overload our systems
  • Use PatioHub to compete with us or build a competing product

Breach of these clauses can result in immediate account termination and legal action where appropriate.

13. Intellectual property

  • PatioHub owns the app, website, design tools, and all underlying software and trademarks.
  • You retain ownership of the photos you upload and the patio that gets built for you.
  • By using the AI render feature, you grant us a non-exclusive licence to process your uploaded photos through third-party AI image services and to display the resulting render to you and to PatioHub admin staff.
  • We may, in anonymised + aggregated form, use your renders to improve the service.

14. Limitation of liability

To the maximum extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages (e.g., lost business, lost data, emotional distress) arising from your use of PatioHub.
  • Our total liability to you under these Terms (excluding statutory rights) is capped at the total amount you have paid us in the 12 months preceding the claim.
  • Nothing in this clause limits any non-excludable consumer guarantees under the Australian Consumer Law.

15. Disputes

We hope you never have a problem with us. If you do:

1. Talk to us first. Email hello@patiohub.com.au with subject "Dispute". We'll respond within 7 days.

2. Mediation. If we can't agree, we'll suggest a free or low-cost mediation service (e.g., your state's Office of Fair Trading).

3. Litigation. If mediation fails, disputes are brought in a court of competent jurisdiction.

16. Changes to these Terms

We may update these Terms occasionally. Material changes will be:

  • Posted at patiohub.com.au/terms with a new "Last updated" date
  • Emailed to you at least 30 days before taking effect, if you have an order or account with us

If you continue using PatioHub after a change takes effect, you accept the new Terms. Changes never apply to an order you've already paid for without your agreement.

17. Severability

If any clause in these Terms is found to be unenforceable, the remaining clauses continue to apply.

18. Entire agreement

These Terms, together with our Privacy Policy and Refunds and cancellations policy, form the entire agreement between you and us regarding PatioHub. They override any prior agreements, oral or written.

Contact

PatioHub (operated by Outback Scaling Pty Ltd)

ABN: 98 688 118 345

Email: hello@patiohub.com.au

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